Privacy Policy

Overview

Luxury Experiences and Adventures Travel Advisors LLC (“LEATA”) is a highly-respected travel agency located in Michigan, USA. We need to collect, use, and disclose personal information in order to perform our business functions and activities, including making and managing travel bookings on behalf of our clients. 

We understand, respect, and value your privacy and are firmly committed to protecting the privacy and confidentiality of personal information/personal data and to maintaining various physical, electronic, and procedural safeguards to protect personal information in our care. 

This Privacy Policy outlines how we collect, use, share, store, and protect your personal information when you engage with our travel agency services. The Privacy Policy also outlines how individuals can contact us about our privacy practices and to exercise their rights.

Personal Information We Collect

When you book a trip or communicate with our travel agency, we may collect certain personal information from you. The type of personal information we collect about you is the information needed to facilitate your travel arrangements and bookings and to arrange travel related products and/or services on your behalf to ensure a seamless and tailored experience.

We therefore collect the following types of personal information about you:

• Identifiers
  • contact information (such as name, residential/mailing address, telephone number, email address);
  • date of birth;
  • passport details, national identity card details, driver’s license details;
  • loyalty program / frequent flyer details;
• Audio (such voice recordings), electronic, and visual information (such as video call recordings) used for security purposes, quality control, service improvement, training and dispute resolution;
• Payment account and financial information (credit/debit card details, including card type, card number, security number and expiry date and other financial details necessary to process various transactions);
• Health information such as your dietary requirements and health issues (if any); and
• Other details relevant to your travel arrangements or required by the relevant travel service provider(s) (e.g., airlines and accommodation or tour providers).

When you contact us for other purposes, we may also collect personal information about you in relation to those purposes. For example, we may collect your personal information so we can contact you regarding an inquiry or complaint you have made, or feedback you have provided to us.

In some circumstances, we may collect personal information from you which may be regarded as sensitive information. Sensitive information may include (without limitation) your race or ethnic origin, philosophical or religious beliefs and/or affiliations, sexual orientation, membership of political, professional or trade associations (for use in booking special rates), financial information, and health information.

Note that when necessary for travel arrangements, we may collect from an adult personal information relating to a child of any age, but we do not knowingly collect any such information directly from children.

To the extent permitted or required by law, you voluntarily consent to us using and disclosing your personal and sensitive information for the sole purpose for which it was collected. For example, if you provide health information to us in connection with a travel insurance application you would like to make, you voluntarily consent to us using and disclosing that health information in connection with arranging that travel insurance on your behalf. 

Another example is if you disclose your religious beliefs to us because you are interested in, for example, certain holiday packages, in which case you voluntarily consent to us using and disclosing that information in connection with facilitating your request. 

We will not use or disclose sensitive or personal information for any purpose other than those for which it was collected, unless we request in writing and receive your voluntary written consent to use it for another purpose.

How We Collect Personal Information

We collect your personal information directly from you during the course of your relationship with us.

This collection occurs:

• when you deal with us either in person, by telephone, letter, email, or virtual meeting;
• when you visit any of our websites;
• when you use any of our mobile apps;
• when you connect with us via social media.

We may also collect personal information about you:

• when you purchase or make inquiries about travel arrangements or other travel-related products and services;
• when you subscribe to receive marketing from us (e.g., e-newsletters);
• when you request brochures or other information from us;
• when you provide information, or use our services, on social media;
• when you complete surveys and/or provide us with feedback.

When you make a travel booking on behalf of another person(s) (e.g., a family or group booking), you agree that you have obtained the voluntary and informed consent of the other person(s) for LEATA to collect, use, and disclose the other person’s personal information in accordance with this Privacy Policy and that you have otherwise made the other person(s) aware of this Privacy Policy.

If you become aware that your personal information has been provided to us by another person without your voluntary consent or if you did not obtain voluntary consent before providing another person’s personal information to us, let us know immediately.

We make every effort to maintain the accuracy and completeness of your personal information and to ensure all your personal information is up to date. If there are changes to your personal information or if you become aware that we have inaccurate personal information relating to you, let us know as soon as possible. We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal information that you, or a person acting on your behalf, provide to us.

If you choose not to provide your voluntary consent this may prevent us from providing specific services that rely upon the collection and use of personal data, or otherwise impact the quality of the services, we can provide you. For example, most travel bookings must be made under the traveller’s full name and must include contact details and appropriate identification (e.g., passport details). We cannot make bookings for you without that information.

Use of Personal Information

We use and process the personal and sensitive information we collect from you to provide our travel agency services and fulfill your travel requests. This may include organizing transportation, cruises, accommodations, tours, and other travel-related services. We may also use your personal information to communicate with you, provide customer support, and for developing and improving our services.

Additional purposes for which we use and process personal information include:

• providing you with services and tools you choose to use;
• identification of errors;
• protecting against, deterring, detecting and investigating fraudulent, unauthorized or illegal activities;
• regulatory reporting and compliance;
• digital and direct mail marketing of our services, discounts, and promotions;
• servicing our relationship with you by, amongst other things, creating and maintaining a customer profile that enables us to present options tailored to your preferences, travel style, and goals;
• gauging client satisfaction and seeking feedback regarding our relationship with you and/or the service(s) we have provided;
• to facilitate your participation in loyalty programs;
• for research and analysis in relation to our business and services, including but not limited to trends and preferences in travel destinations, and use of our websites;
• internal reporting, analytics, accounting, and administration;
• to comply with law enforcement, court orders, or government authority requests, and any applicable customs/immigration requirements relating to your travel; and
• other purposes as authorized or required by law (e.g., to prevent a threat to life, health or safety, or to enforce our legal rights).

Sharing of Personal Information

We understand the importance of protecting your personal and sensitive information and will never sell, trade, transfer, or share it with third parties for their marketing purposes. However, in order to provide you with the best possible travel experience, we may share your personal, and in some cases sensitive, information with trusted and vetted partners, such as airlines, hotels, cruise lines, tour operators, and other service providers involved in your travel arrangements. Rest assured that we only share the necessary information required to fulfill your travel requests.

Storage and Security of Personal Information

We have implemented strict security measures to protect your personal and sensitive information from accidental or unauthorized access, disclosure, alteration, or destruction. LEATA stores your personal information in end-to-end encryption systems and databases that require specialized hardware only accessible by authorized personnel who require the information to perform their duties. We regularly review our security protocols and keep up to date with industry standards to safeguard your personal and sensitive information at all times.

Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. Once your personal information is no longer needed, we securely dispose of it in accordance with our data retention practices.

Any voluntary consent you provide for the collection, use and disclosure of your personal data will remain valid until such time as you withdraw your consent in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data by submitting your request in writing to nicole at leata-travel dot com. As a note, withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclosure without consent is permitted or required under applicable laws.

Marketing and Communication

With your consent, we may use your personal information to send you marketing communications related to our travel agency services. You have the right to opt-out of receiving such communications at any time by using the unsubscribe link provided in the communication or by contacting us directly. Even if you choose to opt-out of marketing communications, we may still communicate with you regarding your travel arrangements or other important information related to our services. We will not sell, trade, or share your information for marketing purposes.

Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your browsing experience and provide personalized content and advertisements. These technologies collect information about your browsing behavior, such as the pages you visit and the links you click on. You can choose to accept or decline cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Additionally, when you access our website, use any of our mobile applications or open electronic correspondence or communications from us, our servers may record data regarding your device and the network you are using to connect with us, including your IP address. We may use IP address(es) for system administration, investigation of security issues and compiling anonymized data regarding usage of our website and/or mobile applications. An IP (Internet Protocol) address is a series of numbers which identify your computer are assigned when you access the internet.

Third-Party Websites and Services

Our website uses Google Analytics and may contain links to third-party websites or utilize third-party features and/or services that may or may not be affiliated with us. As a note, this Privacy Policy only applies to our travel agency services and does not cover the privacy practices of any of these third parties. We strongly encourage you to review the privacy policies of any third-party websites, features, or services before providing them with your personal information.

Children’s Privacy

Our travel agency services are not directed to individuals under the age of 18 years. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, contact us immediately, and we will take the necessary steps to remove such information from our records.

California Residents

California residents have the right to request in writing from LEATA:

1. a list of the categories of Personal Information, such as name, address, e-mail address, telephone numbers, and the types of services provided to the client, that LEATA has disclosed to third-parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes, and
2. the names and addresses of all such third parties.

To request the above information in this section, contact us via e-mail at nicole at leata-travel dot com with the subject “CALIFORNIA DISCLOSURE INFORMATION.” We will respond to such written requests, free of charge, within 30 days following receipt at the e-mail address stated above in this paragraph. If we receive your request by direct mail, we will respond within a reasonable amount of time, not to exceed 150 days from the date received. As a note, we are only required to respond to each client once per calendar year.

Information for Visitors from Outside of the United States

For the purposes of the General Data Protection Regulation 2016/679 (“GDPR”) and other similarly situated legislation we are a “data controller” (or equivalent) for the processing of personal information you provide to us in connection with:

• our provision of business travel products and services;
• event management services;
• the provision of leisure travel products and services; and
• for the purpose of all our marketing activities.

If you visit the Sites or provide us your Personal Information from outside the United States, your information will be transferred to, stored, and processed in the United States and other countries where LEATA or its suppliers operate in accordance with this Privacy Policy and applicable laws. Please note that data protection and consumer protection laws of the United States and other countries may differ from the data protection or consumer protection laws in your country. By using the Sites or providing us with your Personal Information, you understand that your Personal Information will be collected from and processed in the United States and other countries where LEATA or its suppliers operate, and acknowledge that your information may be subject to access by law enforcement and other government entities, including courts and tribunals, in accordance with laws applicable in those jurisdictions.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised version on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

nicole at leata-travel dot com

Frequently Asked Questions

Q: Will you share my personal information with other companies?

A: We will only share your personal information with trusted, vetted partners involved in your travel arrangements. We will not sell, trade, or share your information for marketing purposes without your consent.

Q: How long do you retain my personal information?

A: We retain your personal information for as long as necessary to fulfill the purposes outlined in our Privacy Policy, unless a longer retention period is required by law.

Q: How do I opt-out of marketing communications?

A: You can easily opt-out of marketing communications by using the unsubscribe link provided in the communication or by contacting us directly.

Q: Do you use cookies on your website?

A: Yes, we may use cookies and other tracking technologies to enhance your browsing experience. You can choose to accept or decline cookies through your browser settings.

Q: What happens if I book travel arrangements for a minor?

A: Our travel agency services are not directed to individuals under the age of 18 years. If you believe that your child has provided us with personal information, contact us immediately, and we will take the necessary steps to remove such information from our records.